Re: [Everything doTERRA] Re: Looking for customer service help

Pat,

 

Thank you for doing what you could to help Teri.  She is in my downline, and I'd honestly believed that everything had been resolved awhile ago, as I'd not received further communication from her indicating otherwise, until I read her messages on this list earlier this morning.  I appreciate the follow-through from you and others on this list who reached out to help Teri with her situation.

 

As for the business cards, I believe that was a message from another member of this list, Travis.  Hopefully, those cards will arrive soon. :-)

 

Have a wonderful day,

 

Monica

On Fri, Feb 12, 2010 at 6:46 AM, Patricia Leavitt <doterradiscover@gmail.com> wrote:

Everyone,

 Emily already received a letter regarding this and sent it directly to Mike, who as far as I know has made every effort to address this issue. Due to having a third party printing the cards there is only so much they can do, besides finding a company more reliable. There could also be other issues that none on us are aware of, so we need to show caution in throwing too much blame around.

My opinion (for what it's worth) is that doTerra has grown 2000% in one year and I think they have done a marvelous job taking care of business. I can honestly say that I too have had problems, all having been resolved when addressed. Patience is the key, letting the right people know the situation and being forever grateful that a group of men and women with integrity and business savy decided to form a company that would benefit mankind.

Wow, I guess I will step down from my soap box!

Terri, did all the right things and even contacting us for input was exactly right. I hope by now she has received her cards and is on her way to Platinum..

 

pat

On Fri, Feb 12, 2010 at 8:16 AM, Monica Molinar <monica@healthyconnections.net> wrote:

Travis,

 

It is my understanding that the business cards are ordered through a 3rd party, not doTERRA directly.  If you have not yet received them, I would suggest contacting the company you purchased them from directly.  For future reference, I have personally had excellent results from http://VistaPrint.com.  They do not have doTERRA-specific cards, you'd have to design your own, but the service is fast (if you want it to be), and the prices are quite reasonable.

 

Teri,

 

I had NO IDEA that you were still experiencing problems.  I've been away from my computer recently, while helping a friend move, and was shocked to see your post on here regarding ongoing issues... I believed they'd all been resolved at this point!  I have sent a letter directly to Emily Wright regarding your situation, and am hopeful that she will take care of things for you right away.

 

Monica

On Thu, Feb 11, 2010 at 1:50 PM, Matildot <tlorb@yahoo.com> wrote:

How's this for customer service: I ordered my first business cards on
January 28th, I was approved on February 1st, the cards were printed
on February 2nd and they were shipped...today(February 11th)! I've
been without cards going to Meetup groups. How professional do I look?

On Feb 9, 7:17 am, Teri <dykem...@comcast.net> wrote:
> Can anyone help me with customer service at corporate? I have been
> having some very serious service issues for both myself and a downline
> and I can't seem to get it resolved. I have been very patient and have
> tried because I want to see DoTerra succeed, but any one of these
> service issues would have caused me to stop buying from any other
> company long ago. The problem is that I love the DoTerra products, but
> I am so frustrated at this point that I am about ready to go back to
> my other oil lines. At this point I am really looking for a good
> cantact to help me resolve my issues. Thanks,
> Teri

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