Teri -
PLEASE do NOT feel embarrased to contact me... As your Upline leader, it's my job to help you! That's what I'm here for, and that's part of the beauty of this type of an organization! ;-) Granted, I may not be able to resolve issues myself, but at least I can help you to get them resolved when you have problems. And yes, you are absolutely welcome to contact anyone at Corporate yourself. However, for anything that happens that isn't resolved in a timely manner, if you DO let your upline know what's happening, perhaps we can help to prevent such issues from cropping up in the future.
If you don't hear from Mark or Emily Wright by the close of business today, PLEASE let me know.
Thanks!
Monica
On Thu, Feb 11, 2010 at 4:11 PM, Teri <dykemant@comcast.net> wrote:
Several in my upline have helped me when these issues cropped up
earlier. It's a little embarrasing to keep asking for help when I am
capable of contacting them myself. I am actually waiting for Mike to
return my call. I believe he is aware of my issues and CS told me they
would have him call me. I turned to this board to see if I could find
another way to reach him because this group has always been so
responsive and connected.
On Feb 11, 3:40 pm, Wendy James <we...@teamdoterra.com> wrote:
> Hi Teri,
>
> Mike is the head guy over customer service, I don't know of any other
> manager's except him, basically the buck stops at him. He is such a great
> guy and will make every effort to make things right. I am sorry you have
> been so frustrated. Have you told your team leader/upline about the
> problems that you're having? That might be a good idea to give her/him a
> heads up.
>
>
>
>
>> > everythingdoterra+unsubscribe@googlegroups.com<everythingdoterra%2Bunsubscribe@googlegroups.com>> On Thu, Feb 11, 2010 at 4:23 PM, Teri <dykem...@comcast.net> wrote:
> > Thank you for the people who contacted Corporate for me! It did result
> > in a call from customer service, but truthfully what they did to fix
> > my downline's issues were only what should have happened in the first
> > place. I am still waiting for a call back from Mike Theurer ?? who I
> > believe is the CS manager. I want him to know that the very same
> > issues (which include no delivery of my product after multiple calls
> > while still charging my credit card) keep cropping up. This has not
> > only happened to me, but my own customers and others in my local team.
> > I'd hate for others to experience this!! It affected me in that I have
> > lost sales, given away product to compensate for the errors, and much
> > worse (I don't want to air it all).
>
> > The Spokane team is really having a hard time with service and I
> > really just want to 1) help the company resolve the issues and 2) stop
> > feeling so frustrated. I need to let go of this unhealthy energy.
>
> > So if anyone can ask the director of customer service (no mgrs please-
> > I've had several let me down already) to contact me, I would so
> > greatly appreciate it.
>
> > BTW- I do LOVE this discussion board! I send so many people here and
> > always find such wonderful info. Thank you.
> > Teri Dykeman
>
> > --
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> > To unsubscribe from this group, send email to
> > For more options, visit this group at> we...@teamdoterra.com
> >http://www.everythingdoterra.com
>
> --
> Please note my new email address:
>> mydoterra.com/wendyhttp://www.mydoterra.com/wendy/companyProductGuide.htmlwww.everythingdoterra.com
> Wendy James
> 435.313.4212 (cell)
> Founding doTERRA IPC
>> ~ Yoda- Hide quoted text -
> "Naturally Safe, Purely Effective, Essential Oils"
>
> "Do or do not. There is no try."
>
> - Show quoted text -
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