Yes, hang in there and share your frustrations when you talk to someone! (Julia is a friend of mine who works there. You could ask for her and use my name. Justin has been awesome to help.) Please don’t misunderstand that I share this to demean your experience. You have obviously gone through a lot. Don’t give up - I have worked with so many different people that have been so helpful. I’m just a little peon in the company, no reason to go overboard to help me, but I have had nothing but incredible help from corporate. ( Presently, Dr. Hill is corresponding with me on email over a health issue!) I have seen the staff at the office literally take time to go to the airport in an emergency to get oils overnighted to someone dying in a hospital in California. When the carrier screwed up the following day, they got on the phone and got a hold of the carrier and followed through until the oils were delivered a few hours later. They took a financial loss even in overnighting. I had an expensive oil that seemed to have evaporated. I couldn’t figure it out. They replaced it. They didn’t have to do that. They have fixed my autoship errors without repercussions, etc. I can go on and on. Seriously, my experience has been that at times when I have been frustrated with things in the company in general – mostly organizational issues, those staff members have kept me going and happy. I only share all of this to give you a little “hope” that it can all change for you. HOPE AND CHANGE! (Where have we heard that before…..:) – In doTERRA there is hope and change you can count on! ~Debbie Huckstep
From: everythingdoterra@googlegroups.com [mailto:everythingdoterra@googlegroups.com] On Behalf Of Patricia Leavitt
Sent: Tuesday, February 09, 2010 1:48 PM
To: everythingdoterra@googlegroups.com
Subject: Re: [Everything doTERRA] Looking for customer service help
Teri,
I have contacted doTerra and you should be getting a call from them. They
really are the best company I have ever dealt with. I am sure they will take
care of whatever is wrong, if possible.
Pat
On Tue, Feb 9, 2010 at 8:17 AM, Teri <dykemant@comcast.net> wrote:
Can anyone help me with customer service at corporate? I have been
having some very serious service issues for both myself and a downline
and I can't seem to get it resolved. I have been very patient and have
tried because I want to see DoTerra succeed, but any one of these
service issues would have caused me to stop buying from any other
company long ago. The problem is that I love the DoTerra products, but
I am so frustrated at this point that I am about ready to go back to
my other oil lines. At this point I am really looking for a good
cantact to help me resolve my issues. Thanks,
Teri
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