[Everything doTERRA] Re: Looking for customer service help

Several in my upline have helped me when these issues cropped up
earlier. It's a little embarrasing to keep asking for help when I am
capable of contacting them myself. I am actually waiting for Mike to
return my call. I believe he is aware of my issues and CS told me they
would have him call me. I turned to this board to see if I could find
another way to reach him because this group has always been so
responsive and connected.

On Feb 11, 3:40 pm, Wendy James <we...@teamdoterra.com> wrote:
> Hi Teri,
>
> Mike is the head guy over customer service, I don't know of any other
> manager's except him, basically the buck stops at him.  He is such a great
> guy and will make every effort to make things right.  I am sorry you have
> been so frustrated.  Have you told your team leader/upline about the
> problems that you're having?  That might be a good idea to give her/him a
> heads up.
>
>
>
>
>
> On Thu, Feb 11, 2010 at 4:23 PM, Teri <dykem...@comcast.net> wrote:
> > Thank you for the people who contacted Corporate for me! It did result
> > in a call from customer service, but truthfully what they did to fix
> > my downline's issues were only what should have happened in the first
> > place. I am still waiting for a call back from Mike Theurer ?? who I
> > believe is the CS manager. I want him to know that the very same
> > issues (which include no delivery of my product after multiple calls
> > while still charging my credit card) keep cropping up. This has not
> > only happened to me, but my own customers and others in my local team.
> > I'd hate for others to experience this!! It affected me in that I have
> > lost sales, given away product to compensate for the errors, and much
> > worse (I don't want to air it all).
>
> > The Spokane team is really having a hard time with service and I
> > really just want to 1) help the company resolve the issues and 2) stop
> > feeling so frustrated. I need to let go of this unhealthy energy.
>
> > So if anyone can ask the director of customer service (no mgrs please-
> > I've had several let me down already) to contact me, I would so
> > greatly appreciate it.
>
> > BTW- I do LOVE this discussion board! I send so many people here and
> > always find such wonderful info. Thank you.
> > Teri Dykeman
>
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> Please note my new email address:
> we...@teamdoterra.com
>
> Wendy James
> 435.313.4212 (cell)
> Founding doTERRA IPC
> mydoterra.com/wendyhttp://www.mydoterra.com/wendy/companyProductGuide.htmlwww.everythingdoterra.com
>
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