Re: [Everything doTERRA] Re: My Oil Business - Never Again!

I have had good and bad experiences with MOB. I am hoping they are just growing pains and as for calling them, it has never worked for me to get anyone to answer.

I know they have done some reorganizing and they do have great products so possibly they have gotten it all together. I know I will order again just to see how it works. 

On Wed, Sep 23, 2015 at 10:28 AM, Apryl Mann doTERRA IPC #405799 <apryl77@gmail.com> wrote:

I have ordered from them numerous times over the past three years and have no complaints. Everything was high quality, correct items and amount and normal shipping time. I suggest others contact the company directly to see what they can do to correct the problem.  The one time I did contact them by email they responded the next day when I was hoping to get my items sooner and they said they had already shipped but in the future I could call and let them know as soon as the order was placed.

On Tuesday, September 22, 2015 at 8:52:18 AM UTC-7, Dee Clingman wrote:

I am completely frustrated with My Oil  Business [MOB].  I placed my order Sept 11th and an email  was immediately sent to me stating that my order was received then within 2-3 hours I received another email which stated that my order was "processing."  I am to expect an email when my order ships, but since that second email on the 11th there's been nothing but silence on MOB's end. MOB also charged my credit card as soon as they received my order rather than waiting until the order would actually be fulfilled.

Over the past five days I've attempted to reach customer service by phone at least four times and by email via their website twice.The customer service department does not answer the phone, no matter what time you call, or respond to voicemail, nor do they respond to the emails. There is no way for me to know the status of my order, I can't even reach anyone to cancel my order and refund my credit card!

A year ago I placed my first order with MOB and at that time they charged my credit card when they received my order. After the email confirming receipt of my order another was sent stating that the products were on back-order even though the website continued to show that they were in stock. What was the problem? To my way of thinking it's because they took all of their merchandise to the doTERRA convention and sold it there - completely ignoring the orders that were placed prior to the convention. After waiting 2-3 weeks I finally contacted customer service and learned that my things were STILL on back order with no projected ETA, so I cancelled my order. The gal I spoke with was very nice, and having worked customer service myself, I was determined not to put the blame on her, after all, she was just the messenger and had no control over the poor business practices of her employer. I did request that she enter into the notes on my account that I was very unhappy with MOB's business practices. Turns out that there were hundreds of others who'd had the same experience and their displeasure was posted all over social media.

It's been a year since that fiasco so one would think that MOB would have  learned something and made some changes to how they conduct their business. I decided to give them another chance, and I placed an order on Sept 11th. Apparently the only change they made was to make certain they wouldn't have to actually speak with anyone.

NEVER AGAIN! No matter how wonderful some of their offerings may be I will never again place an order with MOB..

While my habit is to give the benefit of the doubt, to find what's positive and share that, I think that's it's necessary to let others know what has happened...again.  This company's service has gone from "bad" to "worse." 

Please, if you've enjoyed consistently good service from this company and know how to actually speak with someone there, share that information. Maybe I just happened to get the "lemon" twice. If that's the case I'll edit (or delete) this post.

Dee

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