Im so sorry!!!! I too feel that they should just replace it if it is
not working, that would be great customer service. It suprises me that
they dont do that because they seem to strive for great customer
service. I love doterra oils and have loved being apart of something
great BUT there are a few things that I wish would change and I hope
they will see that they can improve on a few things. For me it is
financially a sacrifice to purchase from Doterra but I do it because I
find value in the products so I would hope they would understand that.
I know I am getting quality in return but in your case where you are
not then it should be made right regardless.The diffuser is not cheap
and you paid for it so it should work properly and thats all there is
to it. I am sorry you are dealing with that!!!! Good Luck! xoxo
On Jun 30, 7:47 pm, stacey crandall <asbsw...@gmail.com> wrote:
> OH,NOOOOOO!!! I am so nervous now. I just sent back my diffuser (I only
> had it for 4 days before it stopped working) I also saved up for it, b/c it
> was so pricey. I did buy delivery confirmation and I hope they will fix
> the problem. I do not know if it was received yet, I am going to call on
> Mon. I really hope that DoTerra will do something to help you.
> I will keep you updated on my diffuser situation.
> Stacey Jo
>
>
>
>
>
> On Sat, Jun 30, 2012 at 7:19 PM, Elaine <emailbyela...@gmail.com> wrote:
> > I feel like crying.
> > Three months ago, I purchased a Lotus diffuser with my tax refund.
> > Within two weeks, it stopped working properly. I did trouble-shooting for
> > several weeks with doTerra member services and read threads on here in this
> > group. I tried everything everyone suggested. It still didn't work
> > properly.
> > So, I sent it back. I got permission via email and a phone call to send
> > it to the Lotus Repair department. I printed off all the emails back and
> > forth trying to trouble-shoot and my instructions for return, made a copy
> > of my receipt, and paid more than $14 to have it shipped back to Utah.
>
> > I've been hoping for a new replacement, or in the least a repair (sorry,
> > it bugs me to have a new item repaired--I think I should get a new one, but
> > that's just the OCPD in me). Since it was already so expensive to purchase
> > and to ship here, and then I was paying more than $14 to ship it back, I
> > chose not to get insurance or delivery confirmation (yes, I see how
> > backwards this thinking is now, but money is so tight, and hindsight is
> > always 20/20). The Lotus was scheduled to arrive a week ago yesterday.
>
> > I emailed consultant services today and just got a reply--they have NOT
> > received my Lotus. It's gone. It's lost in the mail. I have no proof I
> > sent it besides my receipt from the post office, and that gets you nowhere
> > without insurance. And stupid me didn't buy insurance, so I'm out the $100+
> > for the Lotus and the shipping. I simply cannot afford to buy another one,
> > nor am I sure I really want to after this experience and not feel confident
> > it would be worth the money and work properly.
>
> > I'm so very sad about this whole thing.
>
> > I suppose it's possible that it will be found and still arrive and maybe
> > get fixed and returned to me, but I paid for expedited shipping so it would
> > arrive before the 90 days was up, so there's absolutely no reason it
> > wouldn't be there by now, and now I'll be charged for the repairs because
> > it's past 90 days. It was almost two weeks ago I sent it off.
>
> > I think this is all so unfair--if the Lotus had been working properly in
> > the beginning, none of this would have happened. It's not my fault a $120
> > piece of equipment didn't work and now I'm out all that money and have no
> > good diffuser to use!
>
> > I just want to cry!!! Elevation isn't going to fix this one! (not that I
> > have a Lotus to diffuse it anyway!)
> > =(
>
> > --
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>
> --
>
> Please visit my page and support me to Fight, Cure and End Blood Cancershttp://pages.teamintraining.org/sf/nikesf12/staceyjocrandall
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