[Everything doTERRA] Re: Concern about my oil business response on defective spa vapor diffusers.

Is the new Spa Vapor also discounted with the SPAMIST coupon code?
What is the price?

Thanks!!

On May 29, 11:11 am, Kat Brockway Koopman <doterra.koop...@gmail.com>
wrote:
> Date: Tuesday, May 29, 2012
> Subject: My Oil Business: Update Tracking #746
> To: Doterra.koop...@gmail.com
>
> Kathleen brockway Koopman,
>
> This is an auto-generated email from an address that does not accept
> replies.
>
> The case number 746 has been updated.
> You can check this case status by visiting this web page:http://myoilbusiness.3dcartstores.com/crm.asp?mk=bdb3qilic4-746
>
> (Hotmail users may need to copy/paste this link into a browser
> manually.)
>
> Important: If you have a "this is not spam" button in your email
> program, please click it to ensure you receive our next email when a
> representative responds to this case.
>
> Ticket status: Completed
>
> Department: Sales
>
> Subject: Urgent matter
>
> Kathleen,
>
> I am sorry to hear that you are having problems with the diffuser. As
> stated on our website we are happy to make exchanges for the diffuser.
> We have sold over 5,000 SpaMist diffusers and have had less than 1% of
> the deffective. We have exchanged all of them and will continue to do
> so. The SpaVapor is a new diffuser and is working out great.
>
> The PearlEssence SpaMist diffuser is no longer in stock. We have
> switched to the SpaVapor diffuser, which is very similar, but is
> actually a little better. We have had less returns with the new
> diffuser. I think you will find it is working better.
>
> If you need any help with an exchange on the diffuser the best and
> fastest way to reach us through email. You can email your request to
> myoilbusiness.st...@gmail.com and they will be happy to help.
>
> Thank you,
>
> My Oil Business
>
> Sincerely,
> My Oil Business
>
> I was very surprised they either not realize or did not want to notice
> something was wrong here.

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