[Everything doTERRA] Re: Email for legitimate complaints

I had a similar experience (I think I posted it here) but luckily, all of my other experiences were positive!

The girl I talked to on the phone (Jennifer) told me that I needed to get a new upline asap and I shouldn't purchase anything from doTERRA for 6 months and after that to enroll under someone else! Not good advice, IMO. doTERRA is growing so fast that maybe some of these new people are just not sure what to say?

I do not believe they made this up, though. They have no reason to lie.

On Tuesday, July 30, 2013 10:26:06 AM UTC-4, Rachel Jones wrote:

Hi, All,

I have been enrolled for almost 2 years without a single complaint about customer service at corporate.

But this week one of my leaders has lost 2 separate IPCs due to them receiving horribly incorrect information from customer service reps.

One was told that it is actually cheaper to buy doTERRA oils on Amazon and that enrolling is akin to a "scam" (!!!). She was trying to call in and enroll because she is not a US citizen, but living here on a legal work visa.

The other was told that it was impossible to enroll without getting a kit, and that she could not do the 35 dollar enrollment fee. She was also told that her enroller had "duped" her by telling her otherwise.

I understand that the company is growing at an unprecedented rate, and that creates challenges. But I feel like the information relayed to these women was not only incorrect but defamatory to doTERRA, and those people who have shared the oils with them. And now they both want nothing to do with doTERRA.

So, does anyone know of am email address I can route this to so that the reps can be educated and this doesn't keep happening?

Many thanks,
Rachel

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