Re: [Everything doTERRA] Re: I'm so sad and disappointed!!!

Thank you Pat, & Elaine I'm so happy you got this resolved correctly.  

BTW, Pat, I use you as an example of how to treat other people in my line. ;-)

Becky

On Monday, July 2, 2012 5:22:56 PM UTC-7, Pat Leavitt wrote:

I talked to Emily Wright today and she put her executive (Melanie) on it right away. When I got back to my RV there was a message from Melanie asking for all the information on Elaine.
I am going in tomorrow and they will have an answer for me and I am sure they will have your diffuser on its way to you.

Pat

On Mon, Jul 2, 2012 at 10:06 AM, AndreaLynn <andrealynnogp@msn.com> wrote:

doterra has gotten a lot of new people. I am not sure if they told you the right thing to do. Have you tried calling doterra back and asking for a supervisor??  I had a problem with my first diffuser severl months ago and all they said to do is ship it back to them (DOTERRA) and they would take care of everything and they did!! AND they sent me a new one right away!..... I do think I had to pay shipping to send it back though.   I don't think they told you correctly when they said for YOU to send it to Lotus Repair as you were dealing with DOTERRA not the third party.   I would try and talk to someone higher up and see if they will help you out here!

 

On Saturday, June 30, 2012 10:19:43 PM UTC-4, Elaine wrote:

I feel like crying.

Three months ago, I purchased a Lotus diffuser with my tax refund.  

Within two weeks, it stopped working properly.  I did trouble-shooting for several weeks with doTerra member services and read threads on here in this group.  I tried everything everyone suggested.  It still didn't work properly.

So, I sent it back.  I got permission via email and a phone call to send it to the Lotus Repair department.  I printed off all the emails back and forth trying to trouble-shoot and my instructions for return, made a copy of my receipt, and paid more than $14 to have it shipped back to Utah.  

I've been hoping for a new replacement, or in the least a repair (sorry, it bugs me to have a new item repaired--I think I should get a new one, but that's just the OCPD in me).  Since it was already so expensive to purchase and to ship here, and then I was paying more than $14 to ship it back, I chose not to get insurance or delivery confirmation (yes, I see how backwards this thinking is now, but money is so tight, and hindsight is always 20/20).  The Lotus was scheduled to arrive a week ago yesterday.

I emailed consultant services today and just got a reply--they have NOT received my Lotus.  It's gone.  It's lost in the mail.  I have no proof I sent it besides my receipt from the post office, and that gets you nowhere without insurance. And stupid me didn't buy insurance, so I'm out the $100+ for the Lotus and the shipping.  I simply cannot afford to buy another one, nor am I sure I really want to after this experience and not feel confident it would be worth the money and work properly.

I'm so very sad about this whole thing.

I suppose it's possible that it will be found and still arrive and maybe get fixed and returned to me, but I paid for expedited shipping so it would arrive before the 90 days was up, so there's absolutely no reason it wouldn't be there by now, and now I'll be charged for the repairs because it's past 90 days.  It was almost two weeks ago I sent it off.  

I think this is all so unfair--if the Lotus had been working properly in the beginning, none of this would have happened.  It's not my fault a $120 piece of equipment didn't work and now I'm out all that money and have no good diffuser to use!  

I just want to cry!!!  Elevation isn't going to fix this one!  (not that I have a Lotus to diffuse it anyway!)  

=(

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PAT LEAVITT
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