Pat YOU are a rock star!:) I just love this site and all the doterra
ppl!!! I was so sad for Elaine when I read her post over the
weekend...I was at the same time SO thankful that I have 2 lotus
diffusers that I use constantly (well 1 more than the other) and have
never had any issues with either of them!
And then omgosh last night when I was trying to diffuse my evening
"blend" to relax hubby and me it went ca-pooy;( It runs and the light
is on but no ones home, lol...NO diffusion just a hum and a light (I
even cleaned it with my little brush etc and still nothing..BOOOO
HOOOO HOOO HOOO HOOO...me crying:(...)...now I'm sad too but I really
can't complain because I have used it DAILY most days MUTIPLE times a
day as well as at events etc for about 2 yrs so although I was hoping
it would last indefinitely (aka FOREVER) I think it's gonna have to be
replaced, booo hooo hooo hooo:( lol...but I will def GLADLY get
another Lotus b/c I LOVE this diffuser! It is amazing....and honestly
even though I'm probably gonna have to replace it soon (unless someone
knows a trick I don't know for troubleshooting) I still think I got my
$$$s worth and will buy another one...:):):) So YAY doterra and Lotus
diffusers!:)
On Jul 2, 8:22 pm, Patricia Leavitt <doterradisco...@gmail.com> wrote:
> I talked to Emily Wright today and she put her executive (Melanie) on it
> right away. When I got back to my RV there was a message from Melanie
> asking for all the information on Elaine.
> I am going in tomorrow and they will have an answer for me and I am sure
> they will have your diffuser on its way to you.
>
> Pat
>
>
>
>
>
>
>
>
>
> On Mon, Jul 2, 2012 at 10:06 AM, AndreaLynn <andrealynn...@msn.com> wrote:
> > doterra has gotten a lot of new people. I am not sure if they told you the
> > right thing to do. Have you tried calling doterra back and asking for a
> > supervisor?? I had a problem with my first diffuser severl months ago and
> > all they said to do is ship it back to them (DOTERRA) and they would take
> > care of everything and they did!! AND they sent me a new one right
> > away!..... I do think I had to pay shipping to send it back though. I
> > don't think they told you correctly when they said for YOU to send it to
> > Lotus Repair as you were dealing with DOTERRA not the third party. I
> > would try and talk to someone higher up and see if they will help you out
> > here!
>
> > On Saturday, June 30, 2012 10:19:43 PM UTC-4, Elaine wrote:
>
> >> I feel like crying.
> >> Three months ago, I purchased a Lotus diffuser with my tax refund.
> >> Within two weeks, it stopped working properly. I did trouble-shooting
> >> for several weeks with doTerra member services and read threads on here in
> >> this group. I tried everything everyone suggested. It still didn't work
> >> properly.
> >> So, I sent it back. I got permission via email and a phone call to send
> >> it to the Lotus Repair department. I printed off all the emails back and
> >> forth trying to trouble-shoot and my instructions for return, made a copy
> >> of my receipt, and paid more than $14 to have it shipped back to Utah.
>
> >> I've been hoping for a new replacement, or in the least a repair (sorry,
> >> it bugs me to have a new item repaired--I think I should get a new one, but
> >> that's just the OCPD in me). Since it was already so expensive to purchase
> >> and to ship here, and then I was paying more than $14 to ship it back, I
> >> chose not to get insurance or delivery confirmation (yes, I see how
> >> backwards this thinking is now, but money is so tight, and hindsight is
> >> always 20/20). The Lotus was scheduled to arrive a week ago yesterday.
>
> >> I emailed consultant services today and just got a reply--they have NOT
> >> received my Lotus. It's gone. It's lost in the mail. I have no proof I
> >> sent it besides my receipt from the post office, and that gets you nowhere
> >> without insurance. And stupid me didn't buy insurance, so I'm out the $100+
> >> for the Lotus and the shipping. I simply cannot afford to buy another one,
> >> nor am I sure I really want to after this experience and not feel confident
> >> it would be worth the money and work properly.
>
> >> I'm so very sad about this whole thing.
>
> >> I suppose it's possible that it will be found and still arrive and maybe
> >> get fixed and returned to me, but I paid for expedited shipping so it would
> >> arrive before the 90 days was up, so there's absolutely no reason it
> >> wouldn't be there by now, and now I'll be charged for the repairs because
> >> it's past 90 days. It was almost two weeks ago I sent it off.
>
> >> I think this is all so unfair--if the Lotus had been working properly in
> >> the beginning, none of this would have happened. It's not my fault a $120
> >> piece of equipment didn't work and now I'm out all that money and have no
> >> good diffuser to use!
>
> >> I just want to cry!!! Elevation isn't going to fix this one! (not that
> >> I have a Lotus to diffuse it anyway!)
> >> =(
>
> > --
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>
> --
> PAT LEAVITT
> FOUNDING DIAMOND CONSULTANT
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