[Everything doTERRA] Re: My Oil Business - Never Again!

I too have had very difficult service with MOB.  We were vendors for an item and it was a nightmare.  We finally switched to aromatools.  the difference was night and day.  even the respect with which they display the items when you are a vendor is night and day.  You can never get a hold of them, never return emails, never return calls.  all that is true.  there customer service is not good at all if you ever have a problem with an item.  I tell my team to only buy the "unusual" items you can't get anywhere else there if you need anything from there at all, and get the rest elsewhere.  That is really too bad, because I am sure they could do wonderfully if they would address peoples concerns and hear them out and be accessible. 
On Tuesday, September 22, 2015 at 8:52:18 AM UTC-7, Dee Clingman wrote:

I am completely frustrated with My Oil  Business [MOB].  I placed my order Sept 11th and an email  was immediately sent to me stating that my order was received then within 2-3 hours I received another email which stated that my order was "processing."  I am to expect an email when my order ships, but since that second email on the 11th there's been nothing but silence on MOB's end. MOB also charged my credit card as soon as they received my order rather than waiting until the order would actually be fulfilled.

Over the past five days I've attempted to reach customer service by phone at least four times and by email via their website twice.The customer service department does not answer the phone, no matter what time you call, or respond to voicemail, nor do they respond to the emails. There is no way for me to know the status of my order, I can't even reach anyone to cancel my order and refund my credit card!

A year ago I placed my first order with MOB and at that time they charged my credit card when they received my order. After the email confirming receipt of my order another was sent stating that the products were on back-order even though the website continued to show that they were in stock. What was the problem? To my way of thinking it's because they took all of their merchandise to the doTERRA convention and sold it there - completely ignoring the orders that were placed prior to the convention. After waiting 2-3 weeks I finally contacted customer service and learned that my things were STILL on back order with no projected ETA, so I cancelled my order. The gal I spoke with was very nice, and having worked customer service myself, I was determined not to put the blame on her, after all, she was just the messenger and had no control over the poor business practices of her employer. I did request that she enter into the notes on my account that I was very unhappy with MOB's business practices. Turns out that there were hundreds of others who'd had the same experience and their displeasure was posted all over social media.

It's been a year since that fiasco so one would think that MOB would have  learned something and made some changes to how they conduct their business. I decided to give them another chance, and I placed an order on Sept 11th. Apparently the only change they made was to make certain they wouldn't have to actually speak with anyone.

NEVER AGAIN! No matter how wonderful some of their offerings may be I will never again place an order with MOB..

While my habit is to give the benefit of the doubt, to find what's positive and share that, I think that's it's necessary to let others know what has happened...again.  This company's service has gone from "bad" to "worse." 

Please, if you've enjoyed consistently good service from this company and know how to actually speak with someone there, share that information. Maybe I just happened to get the "lemon" twice. If that's the case I'll edit (or delete) this post.

Dee

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