[Everything doTERRA] Re: doTERRA comparison with other oil brands

Your questions are great, and with a little practice, you can learn to
overcome these kinds of subtle objections. People naturally want to
test you to see if you are for real before they sign anything. It is
not always that they want an answer rather than validation of the
trust they are putting in you. These are questions about trust and
believing what is being printed.

> IPC: our oils are independently tested
> Customer: who by?
> IPC: I don't know
*or*
IPC: I'm not sure, but I will find out for you if you would like the
name of the lab.

What I do know is that they are independent labs who perform several
tests, and the tests are performed by pHd level chemists and
botonists. The tests they perform are (forgive my spelling as I took
the notes from a lecture): Organoleptic, Microbio, FT-IR testing,
heavy metal, gas chromatography and mass spectromitry.

Another thing we do is test EVERY SINGLE BATCH that gets bottled.
Other companies only do random batch testing for an entire lot.

So, some of our cost comes from our intense testing process. It's the
reason we created a new certification name since it is the gold
standard that no other company can claim, CPTG.

> Customer: then how do you know they are independent?
> IPC: doTERRA says they are
Start with that statement. It is powerful if they know who doTERRA
is....

doTERRA says they are! *It would be illegal for us to print on all of
our marketing materials that they are independent if they were not.
That would be fraud. This is a very moral company. Here is a list of
the printed company values.*

http://www.doterra.com/us/companyValues.php
"We at dōTERRA will conduct our business in such a way as to be a
positive influence for good with each person, customer, consultant,
employee, vendor, and partner with whom we come in contact. We will do
this by:
•Conducting our business with absolute honesty and integrity.
•Treating all people with whom we come in contact with kindness and
respect.
•Conducting our interactions with others in a spirit of service and
caring.
•Working hard and managing the use of company resources wisely.
•Fostering an uplifting work environment by smiling, laughing, and
having fun.
•Being grateful for success and giving recognition to others.
•Being generous with those less fortunate in our community and around
the world."

On Sep 9, 5:46 am, DanielH <dj_dan...@hotmail.com> wrote:
> It seems to me that the general consensus is, we IPCs know the
> 'general information' but the real details are lacking. We know the
> oils are independently tested, but we don't know who by.  We know the
> oils are pure - but we know of no test results to prove it.  We know
> other oils are less pure... but again, no proof.. only 'smell' etc.
>
> I am naturally sceptical in life, and I ask lots of questions.  I
> expect my customers to ask similar questions, and I want to be in the
> position where I can answer them.
>
> Imagine the scenario:
>
> IPC: our oils are independently tested
> Customer: who by?
> IPC: I don't know
> Customer: then how do you know they are independent?
> IPC: doTERRA says they are
>
> Epic fail.
>
> I have emailed serv...@doterra.com to request the name of the company
> that tests our oils, and I will update here once they tell me.  To me,
> it is quite odd that we have to search out information that should be
> readily available.

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